A few examples of how we took ownership — migration, security, AMC/FMS, and multi-vendor coordination.
Customer wanted to modernize collaboration without downtime.
What we did: Assessed current setup, designed phased approach, executed Microsoft 365 / cloud changes, coordinated with another vendor.
Result: No unplanned outage, documented handover, single vendor to call.
Stack: Microsoft 365, security hardening, IAM
Plants and offices were calling different people for IT issues.
What we did: Deployed on-site engineer, created escalation to Elifact backend, included AMC for infra.
Result: Single SLA, fewer follow-ups, issues closed faster.
Scope: AMC, FMS, user support, coordination
Branches needed better email and endpoint protection.
What we did: Rolled out email / endpoint security (Trend Micro / Seqrite), enabled MFA, set basic policies.
Result: Lowered phishing/ransomware risk, IT now has visibility.
Vendors: Trend Micro / Seqrite / Microsoft
Team was about to go through an audit.
What we did: Mapped controls, enabled identity hardening, documented assets, aligned with security tools.
Result: Audit passed with fewer findings, customer kept same support contract.
Focus: Identity, access, documentation
Customer didn’t want to buy from one place and get it installed by another.
What we did: Supplied software/hardware as OEM partner & from approved vendors, and implemented it ourselves.
Result: No finger-pointing, single invoice, faster go-live.
OEMs: Microsoft, Cisco Duo, Trend Micro, ManageEngine, Zoho, Seqrite, IceWarp, TCPWave
Tell us your environment and we’ll suggest a plan.