Managed IT & Helpdesk (24×7)
Monitoring, patching, SLAs, and phone support when it matters.
What we do
We run your day-to-day IT operations — tickets, user issues, device checks, patching, and escalation to OEMs if needed.
Typical scope
- Proactive monitoring & patching
- User / device support with SLAs
- Phone-available support for urgent items
- Monthly reporting (optional)
- Coordination with other IT vendors
Who it is for
Teams that don’t want to run a large in-house IT, or that want to convert break-fix to SLA-based support.
Why with Elifact
We already work this way with customers who call us “anytime” — so our process is tuned for fast response.